TERMS OF PURCHASE AND REFUND POLICY
Mojo Human Performance Institute, The Mojo Master, Mojo Uni and all subsidiaries or affiliated brands Companies (hereinafter referred to as “The Mojo Master”, “We”, “Us” or “Our”) stand behind all of our products and your satisfaction is very important to us. All purchases made from us (including all related website properties, sales over the phone, and live event on-site purchases) are covered by the following policies.
Offers/Coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice. Gift Cards are non-refundable.
No Guarantee of Results. We don’t guarantee results or offer legal or financial advice. Business, personal change, sales, investing and financial strategies involve risk and hard work. Always consult with your professionals. We offer no guarantee of success. Any testimonials showing our success or our students’ success are not to be interpreted as common, typical, or expected. It takes education, drive and hard work to reach your goals.
Digital Download Products, Mojo Uni
For Mojo Uni Training Access
There is no refund at all on any digital products. You will receive access to the university training platform for the amount of time that was stated on the product description you purchased. If you have any problems accessing the digital content you have purchased please contact our Customer Support Team at email@example.com during the hours of 9 AM – 5 PM ACST, Monday through Friday, so we can resolve the issue. Purchase of a Mojo Uni training module does not grant rights to the buyer to share, reproduce or resell the product in any way.
If you have subscribed to any individual month-to-month Mojo Uni program, to cancel your subscription please visit your account on the Mojo Uni Site and follow the prompts under Settings and Billing to cancel your subscription. Please be advised, that the cancellation of the monthly subscription is effective in the month in which you have cancelled. There are no refunds regardless of usage of the product.
All digital and downloadable product sales are final. We do not offer digital product refunds, once a download/digital access has been assigned to you there is nothing we can retrieve back. If you are attempting to cancel your automatic renewal of Mojo Uni or a Mojo Uni product, please visit your Mojo Uni account and follow the prompts through settings and billing.
If at anytime you have delinquent invoices or failed payments, or the account is paid, your account will be suspended, and you will lose access to all products until payments are reinstated.
If you have any problems accessing the digital content you have purchased please contact our Customer Support Team at firstname.lastname@example.org between 9am-5pm ACST Monday through Friday, so we can resolve the issue. Digital product purchases do not grant rights to the buyer to share, reproduce or resell the product in any way.
Gift Certificates and Coupon Codes
If you have received a coupon code or a gift certificate for any digital product, program or live event, the coupon code or gift certificate is only good for a single use and up to the value on the code or card. Any physical items purchased are in accordance with the refund policy and digital products are nonrefundable and not eligible for exchange or store credit.
You may order Services from us by submitting an order form (“Order”) online or in person. We reserve the right to accept or decline, in whole or part, any Order. An Order will not be binding on us until we have agreed to it. Any quote provided by us will only be valid for 30 days and is not binding on us until we accept it. Following expiry of the 30 days, the fees are subject to revision.
These terms along with the Order govern the provision of Services to you. In the
event of any inconsistency between these terms and the Order, these terms will prevail to the extent of such inconsistency. By submitting an Order, you agree to these Terms and Conditions.
The fee payable for our Services will be as specified in an Order. Please note that travel, accommodation, food, beverage and other associated costs are not included in the price of the Services and these costs must be paid for by you.
You must pay all fees associated with the Services in advance at least 14 days before the commencement of the Services, unless otherwise agreed by us in writing. Payment may be made by any method we make available to you. If you choose to pay through a payment plan facility including Ezidebit or a similar financing service you must ensure that payment is made in advance on the terms as specified above.
If you fail to make payment when due we may:
- charge you a failed payment fee of $30 to cover our administration costs; and/or
- charge you interest at a rate of 2% per month on any monies owed; and/or
- require you to, on demand, make payment of all costs, expenses or losses incurred by us as a result of your failure to pay, including but not limited to legal fees on a solicitor own client basis and debt collection costs.
You agree to pay us all fees on time and without set-off or counterclaim. All fees are non-refundable to the extent permitted by law.
Photos & Filming Consent
You acknowledge and agree that we (or an authorised agent of ours) may take photos and/or videos in connection with the provision of the Services. You authorise and consent to us using any photograph or video taken during the provision of the Services for any purpose including for promotional and marketing purposes. You warrant that you have the permission of all attendees who you arrange to attend the services (such as your staff) to take and use such photos and videos. Some parts of the Services may be recorded and made available to you to view outside of the published live Service times. Recordings of all Service sessions are not made. You should attend the Service sessions at the published Service times to ensure you do not miss parts of the Service. You are not entitled to make a claim for a refund, compensation or reimbursement of any additional expenses because we did not record a Service session or removed access to a recorded Service session.
We reserve the right to cancel any Order by giving you notice at any time before you make payment to us of all of the fees due or at any other time if you fail to follow these terms or where we have reasonable grounds to do so including (without limitation) where we believe that you have acted in a manner that is likely to disturb the Services or other persons attending the Services. Any money you pay to us up and until the time of cancellation will not be refundable.
You acknowledge and agree that after an Order is accepted and/or any money is paid under an Order, that there are no refunds or cancellations. If you do choose to cancel an Order after we have accepted it or after you have paid us money, you must pay us all fees as specified in the Order and all additional costs incurred by us as a result of your cancellation. We will invoice you such fees and you must make payment within 7 days from receipt of the invoice. Any fees already paid will not be refundable.
Where we are required to exercise our right to cancel any Services, we will not be liable to you for any loss or damage that you may suffer.
Transfer or Rescheduling of the Services
If you decide that you want to change the date, time and/or location of the Services that you have ordered, you may submit to us a request to do so which we may approve in our sole discretion. We may also allow you to transfer the Services to a third party where we provide written consent to you doing so (in our sole discretion), you pay the below transfer fees and that third party signs and accepts these terms and conditions. If you fail to attend any Services without providing us written notice, 100% of the fees paid by you are forfeited. To reenrol to attend the Service 30% of the original ticket price must be paid.
If we do allow you to change the date/time/location or transfer the Services to a third party then the following fees will apply:
|Days prior to beginning of Service||Transfer Charge (excl GST)|
|>60 days||Free of charge|
|59 days – 21 days||$297|
|20days – 7 days||$450|
|<7 days||25% of the total fees due|
If we deem it necessary for any reason at our sole and absolute discretion to reschedule Services this includes but not limited to, service times, dates, service schedule, amount of pre recorded content used, speakers, content. If we change dates, we may do so by providing you with written notice via email. In the event that a pandemic, epidemic, act of war, natural disaster, government directive, change in law and/or any other fact, matter or circumstance beyond our reasonable control and means that the services cannot proceed as planned on the service dates, we may: reschedule the services to another date, transfer your ticket to attend on alternate dates, alter the form of the services so that it can proceed, postpone the services for an unspecified time of no more than 6 months to enable to determine the best course of action to complete obligations under this contract. In any such cases, you shall have no claim to a refund, compensation or reimbursement of any additional expenses arising from any act or decision as above.
Where there is a delay that prevents us from providing the Services which is caused by circumstances outside our control (such as a fire, or where you delay in providing us with information) our obligations will be suspended and you must pay us for all Services already completed. If you fail to provide us any information we reasonably request, we may cancel the Services.
You acknowledge our title to all material associated with the Services (including any material developed during the course of providing you with the Services and the intellectual property contained therein). We ask that you do not copy, reproduce or modify any of this material for any purpose except where we give you prior written consent.
You agree to indemnify and hold us harmless from and against any actions, claims, demands, proceedings, loss of every kind and nature known and unknown, including solicitors’ fees (on a solicitor and own client basis) and claims by third parties due to or arising out of:
- your breach of these terms;
- the provision of the Services;
- your use of any venue or attendance at any Services (including without limitation any damage to the venue or any goods located at the venue);
- your reliance on the Services;
- your violation of any law (including intellectual property rights); or
any negligent, fraudulent or criminal acts or omissions by you or your personnel
Your use of the Services is at your own risk and to the extent permitted by applicable laws we exclude all liability of any kind, however arising, including any lost profit, lost opportunity, lost revenue, lost data, losses resulting from security failure, or any indirect or consequential loss resulting from your use of the Services. Without limitation, to the extent permitted by law our total liability to you is limited to the amount paid by you to us under an Order.
Money Back Guarantee
Some courses come with a money back guarantee. To put the money back guarantee that is offered to all attendees for specific courses in action, you are required to attend the complete event (all day on all of the days). If you are not satisfied with the event, you must approach Michael Johnson and the Event Manager to request your refund within 30 minutes of the completion of the event. Individual participation at the event will be a considering factor when approving any refund request.
This agreement is governed by the laws of South Australia and the Commonwealth of Australia which are in force in South Australia and the parties submit to the jurisdiction of the Court of South Australia, relevant Federal Courts and Courts competent to hear appeals from them.
Nothing in these terms is intended to have the effect of excluding all or any of the provisions of the Australian Consumer Law. If we are liable to you in relation to a failure to comply with a guarantee under the Australian Consumer Law which cannot be excluded, our liability to you is limited, at our option, to the resupply of the Services or the payment of the cost of resupply.
You acknowledge and agree that notices and communications with you may be done through electronic means such as email. We will only accept instructions or notices from you and not an agent (unless you notify us in writing).
We may vary these terms at any time without notice to you. Any variations will only apply to Orders placed after these terms have been updated.
Services may be subject to additional terms and conditions of the venue provider.
We reserve the right to amend these terms from time to time and you will be subject to the terms in force at the time you place your order.
Please contact our Customer Support Team at email@example.com during the hours of 9 AM – 5 PM ACST, Monday through Friday.
Be sure to return to this Policy periodically to review the most current version of the Policy. We reserve the right at any time, at our sole discretion, to change or otherwise modify this Policy without prior notice; however, the date of any effective changes shall be reflected at the bottom of this page and upon request we will provide you with information regarding any changes made. This policy was last updated on 16 April, 2021.